Legal

Shipping & Service Policy

Effective Date: 2025 · verdent.store

At Verdent, we are committed to delivering your orders safely, efficiently, and transparently. Please review our shipping and service terms below.

01 Order Processing

All orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation message/email once your order is placed.

We currently deliver across Pakistan.
International shipping is available for selected regions (primarily the USA) and may be subject to additional charges, customs duties, and regulations.

Delivery timelines are estimates and may vary due to external factors such as weather, logistics delays, or public holidays.

COD is available across Pakistan.
Customers must ensure availability at the delivery address to receive the order.
Failure to accept COD orders may result in restrictions on future orders.

If delivery fails due to incorrect address or unavailability, the courier will attempt redelivery.
If the order is returned to Verdent, re-shipping charges may apply.

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
Claims must include clear photos of the package and products.
Verdent reserves the right to investigate before processing replacements.

Our services are subject to product availability. Verdent reserves the right to refuse or cancel orders due to:

All transactions are processed in accordance with applicable Pakistani laws and regulations, including guidelines by the State Bank of Pakistan.
Secure payment gateways are used to protect customer data.

For any shipping or service-related queries, contact us at:

Response time: 24–48 business hours